Refund policy
Refund Policy
We pride ourselves on providing high-quality, nutritious meals for your little ones. If you are unsatisfied with your delivery for a legitimate reason, we are here to help.
When You Can Request a Refund
We are committed to ensuring our customers are satisfied. You may request a refund if:
- Your delivery was missing items.
- Your delivery did not arrive as scheduled.
- The products you received do not meet the quality standards we promise.
How We Handle Refunds
Depending on the situation, we may issue a full or partial refund.
How to Request a Refund
To request a refund, please contact us within 7 days of receiving your delivery. You can reach us at info@saribaby.com.au. When contacting us, please include:
- Your order number.
- A detailed description of the issue.
- Supporting evidence (such as photos), if applicable.
We will review your request and respond promptly to resolve the issue.
Important Notes
- Refunds are issued at our discretion based on the specific circumstances of your request.
- We reserve the right to refuse a refund if the issue is not reported within the 7-day window.
- Refunds will be processed within 5-7 business days once approved.
We're are dedicated to making mealtime simpler and more enjoyable for your family. Thank you for trusting us to nourish your little ones.